Management Philosophy of Yamada Denki Group
The Yamada Denki Group is committed to working for the creation of a sustainable society as a leading company in the home appliance distribution industry, under its CSR philosophy and ESG criteria, by anticipating and preparing for social changes such as the declining birthrate and the aging of the population.
The Yamada Denki Group established its Code of CSR Ethics in 2007 and then established its Code of Conduct for the purpose of contributing to the solution of social and environmental problems through its business of selling home appliances and offering related services. We believe that the essence of CSR is to build a relationship wherein group companies and various stakeholders, including customers, shareholders, suppliers, business partners, employees and local communities, can trust and appreciate each other. We hope to strengthen our long term bond with stakeholders continuously by proactively coping with ESG problems and achieving a sustainable growth as a business group, thereby contributing to the creation of a sustainable society.
(1)To be a trusted company by conscientiously honoring any promises with customers and any engagements with business partners.
(2)To recognize our social responsibility and properly manage a variety of information in order to create reliable environments for our customers to enjoy shopping.
(3)To release appropriate and transparent financial statements based on the Financial Instruments and Exchange Act (also known as the J-SOX law).
(4)To retain stakeholders' confidence by disclosing corporate information in a timely and appropriate manner.
(5)To gain firm trust from society through solid outstanding management
Based on the "customer first" approach, we master a high level of product knowledge and provide decent services. To ensure customer satisfaction and gain their support, we make efforts to provide products and services that meet customers' needs.
We conduct corporate activities in a fair and conscientious manner in compliance with all laws, regulations and rules.
Yamada Denki always conducts fair transactions with business partners, giving consideration to both interests. We adopt a decent and considerate attitude in conducting transactions with customers, to increase mutual understanding and prevent misunderstandings regarding transaction details.
Yamada Denki builds up a corporate culture, according to which employees respect each other's personality and characteristics and which banishes sexual and power harassment.
We recognize that environment problems are serious global challenges and thus actively engage in environmental programs for energy saving, recycling and other goals.
Yamada Denki understands that stores exist within the communities and require appreciation and support of the community members for their existence. We contribute to local culture by co-existing with local people.
National government, local administrative authorities, and intellectuals
The Yamada Denki Group maintains an appropriate relationship with the national government, relevant ministries and agencies, local governments, and intellectuals to promote business management.
The Yamada Denki Group has deepened its relationship with local people through its nationwide store network. Local communities are the very basis of the Yamada Denki Group. We will strive to ensure co-existence with local communities as a good corporate citizen and increase the relationship of trust.
Suppliers and business partners
The Yamada Denki Group strives to maintain sound and transparent relationships with manufacturers, other suppliers, and business partners, and aims to ensure co-existence and co-prosperity with them in an environment of fair and free competition based on a long-term relationship of trust.
The Yamada Denki Group is pursuing management based on the "customer first" approach. The Group as a whole shares goals to achieve customer satisfaction by making utmost efforts to carefully listen to customers' opinions and to constantly enhance services through adequate employee training.
To honor the trust placed by shareholders and meet their expectations, the Yamada Denki Group is devoted to maintaining sustainable growth and increasing its corporate value. We also make efforts to ensure active communication by disclosing information in an appropriate, timely and fair manner.
Regarding human resources as the key element of its management, the Yamada Denki Group has established a system that enables employees to work with strong motivation and promotes appropriate personnel evaluation. We also strive to develop employee capability and to improve the working environment.