Recognizing compliance as a critical corporate management issue, Yamada Denki endeavors to thoroughly ensure it by holding study meetings and carrying out awareness raising activities for employees throughout the year.

Compliance Committee Meeting Held Once a Week

 To ensure company-wide awareness and practice of compliance, we have established the Compliance Committee chaired by the responsible executive director. The Compliance Committee holds a meeting every week. Based on monthly themes, the Committee identifies problems and discusses countermeasures and remediation, and if necessary, takes actions for improvement.

Utilization of the Whistle-blowing System

 Yamada Denki adopts the whistleblowing system for receiving reports from inside and outside the company. This is an in-house system established mainly for the purpose of compliance, but any reports concerning human rights or discrimination are also accepted. The contents of reports are dealt with while making adjustments with relevant departments.

Efforts to Protect Personal Information of Customers Involving Business Partners

 Yamada Denki is making consistent efforts to ensure appropriate management of its large database of personal information of customers. Our headquarters has obtained the certification for Information Security Management System (ISMS) and the Yamada Denki Group as a whole has established an information management system based thereon. We also ensure that companies directly and indirectly commissioned to conduct our business operations establish a management system similar to our system by appointing managers in charge of personal information and information security.

Fair Business Transactions

Yamada Denki aims to achieve co-existence and co-prosperity with manufacturers and other business partners based on fair business practices by maintaining sound and transparent relationships and establishing longterm relationships of trust that are beneficial to both of us.

Basic Concept on Fair Business Transactions

 In October 2011, Yamada Denki disclosed its Sourcing Policy to business partners and has placed even and fair business transactions as a major pillar of its CSR-focused management.

 Yamada Denki has transactions with various business partners, including domestic major electric appliance manufacturers and daily commodity manufacturers, as well as wholesalers. Many domestic electric appliance manufacturers, in particular, have excellent expertise concerning CSR and a larger number of them have conducted advanced efforts compared with those in other industries. Yamada Denki aims to build sound partnerships with business partners based on the respective knowledge on each side, while mutually deepening understanding of respective CSR activities and sharing information on corporate social responsibility.

Questionnaire Survey with Business Partners

 Based on the Code of CSR Ethics, the Yamada Denki Group promotes compliance with environmental, social and ethical laws and regulations. Currently, compliance covering the entirety of the value chain is considered to be important. Goods and services of the Yamada Denki Group are provided to customers via a number of domestic and foreign corporations, but we would like to ensure that relevant laws and regulations are thoroughly observed throughout that process and that the goods and services we provide are free from any environmental, social or ethical problems. Therefore, the Yamada Denki Group conducts a questionnaire survey once a year targeting major business partners and all group companies based on the established Yamada Denki's Sourcing Policy. We are committed to continuing efforts for compliance covering our supply chain as a whole.

Yamada Denki's Sourcing Policy

1. Compliance
・Strictly observe applicable laws and international rules.

2. Respect for Human Rights
・Respect human rights and personal dignity to prohibit inhumane acts in all business activities.
・No child labor, discrimination, and physical, mental and sexual harassment
・Have dialogue with the representatives of employees to maintain robust relationships with them.
・Respect employees' rights on freedom of association and collective bargaining.

3. Labor and Employment
・Pay the workers properly in compliance with the local laws and regulations.
・Prohibit forced labor.
・Comply with the appropriate working hours stipulated by local laws and regulations.
・Take safety measures for machines and equipment at workplaces and ensure safety and hygiene of the facilities.
・Perform regular disaster prevention training, and ensure evacuation routes in an emergency or upon a disaster.
・Give due consideration to physically taxing work.
・Give due consideration to employees' physical and mental health management.
・Strive to reduce occupational accidents and diseases.

4. Environmental Conservation
・Comply with environmental laws and regulations and strive to reduce environmental impact and prevent pollution.
・Regularly ascertain and review environmental performance.
・Use energy efficiently and make efforts to conserve energy.
・Strive to reduce greenhouse gas emissions.
・Strive to conserve resources, and recycle and reuse resources.
・Appropriately manage and dispose of waste.
・Properly use water resources and take water-saving actions.
・Make efforts to mitigate negative influences of noise and odor.
・Make efforts to prevent contamination of air, water, soil and groundwater, etc.
・Make efforts to preserve biodiversity and the ecosystem.

5. Fair Transactions
・Ensure fair and transparent trade in free and fair competition.
・Adopt a hard-line stance against antisocial forces.
・Regularly confirm that the suppliers are in compliance with the legal requirements on fair trade.
・Prohibit corruption and bribes.
・Protect intellectual property based on local laws and regulations and international rules.
・Observe trade regulations.
・Properly disclose information.
・Put in place whistle-blowing offices in and outside the company.

6. Assurance of Product Safety
・Improve and maintain the quality and safety of goods and products.
・Make proper responses for product defects or other accident in compliance with local laws and regulations.

7. Information Handling
・Rigorously manage information and prohibit illegal usage.
・Regularly check compliance with the Personal Information Protection Act and other related acts.

8. Coexistence with and Contribution to Local Communities
・Maintain favorable relationships with local communities and promote local contribution activities.